Privacy Policy

Last updated: October 10, 2026

This policy explains what personal information our aquariums collect, why we collect it, and what we do with it. It applies to Austin Aquarium, Houston Interactive Aquarium & Animal Preserve, and San Antonio Aquarium, and to the websites and ordering pages we operate for those venues.

Who we are

Each of our aquariums is operated by its own Texas company, listed with that venue's contact details at the bottom of this page. A concessions order is placed with, and payment is processed for, the venue you are visiting. The order-ready text messages described below are sent by AUSTIN AQUARIUM, LLC, a Limited Liability Company, which is the business registered with mobile carriers for those messages.

AUSTIN AQUARIUM, LLC
12515 Cedar Street, Austin, Texas 78732

Information we collect

We only collect what we need to complete the thing you asked us to do.

• Concessions orders. Your mobile number, and optionally your name and any special instructions you type into the order form.
• Tickets, bookings, and events. Contact details you submit when you buy admission or request a party, field trip, or group visit, such as your name, email address, and phone number. For birthday parties this can include the guest of honor's first name and age and the names on your guest list, which you provide as the parent or organizer.
• Payments. Card payments are processed by Stripe. Your card number is sent to Stripe and is never stored on our servers. We keep the payment reference Stripe returns so we can match a payment to an order and issue a refund if one is needed.
• Basic website data. On our ticketing pages we set a first-party session cookie and record the pages you visit, the page that referred you, your browser type, and your IP address for our own site analytics. We do not use third-party advertising or analytics trackers. Some pages embed Google Maps and load web fonts from Google, which receives your IP address and browser type and may set its own cookies inside the map.

Text messages about your order

Order-ready texts are offered at Austin Aquarium only. Our other locations do not send order-ready texts; there, staff call your order number at the counter.

If you order food or drinks at a location that does send them, we use your mobile number for one purpose: to tell you that your order is ready to pick up.

• You give us your number on the order form, and placing the order is what opts you in.
• We send one automated text message per order, at the moment staff mark that order ready at the counter. If our messaging provider does not accept it, staff may re-send the same notice.
• We do not send marketing, promotional, or recurring text messages, and there is nothing to subscribe to.
• Message and data rates may apply, depending on your mobile plan.
• Reply STOP to any message to opt out, or HELP for help.

We do not sell or share your mobile information, or your consent to be texted, with third parties or affiliates for their marketing or promotional purposes. No mobile information collected for order-ready texts is shared with anyone for marketing.

How we use your information

We use what we collect to take and fulfill your order, to send the order-ready text described above, to process payments and refunds, to respond to you when you contact us, and to meet our legal, accounting, and tax obligations.

Who we share it with

We share personal information only with the service providers we need to run the business, and only so they can perform that service for us:

• Stripe — card payment processing and refunds.
• Twilio — delivery of the order-ready text message.
• Our hosting and email providers — running the website and sending order and booking email.
• Our AI provider (Anthropic) — the text of your booking email thread, your name or organization, and booking details such as date, headcount, and amount due may be processed to draft replies to you, to work out how you would like to pay, and to read requested booking changes. Card numbers are never sent.

We may also disclose information where the law requires it, or to protect the safety of our guests, staff, and animals. We do not sell your personal information.

How long we keep it

We keep order and booking records, including the mobile number attached to an order, for as long as we need them as business and tax records. We do not currently delete them on a fixed schedule. If you want your information removed, contact the venue below and we will remove it where we are not required to keep it.

Your choices

• Reply STOP to any order text to stop receiving texts from that number.
• You can order at the counter instead of online if you would rather not give us a mobile number at all.
• Contact the venue to ask what we hold about you, to correct it, or to ask us to delete it.

Children

Our websites and ordering pages are meant to be used by adults buying admission, food, or events for their families. We do not knowingly collect personal information directly from children. If you believe a child has given us information, contact us and we will remove it.

Changes to this policy

If we change this policy we will update the date at the top of this page.

Contact us

Questions about this policy, requests about information we hold about you, or opt-out help should go by email to the venue you visited. Email is the fastest and most reliable way to reach us:

• Austin Aquarium
  info@austinaquarium.com
  13530 N Highway 183 #101, Austin, TX 78750 · 512-222-5586
  Operated by Austin Aquarium, LLC
• Houston Interactive Aquarium & Animal Preserve
  info@houstonaquariumtx.com
  5440 N Sam Houston Pkwy E, Houston, TX 77032 · 281-442-7000
  Operated by Houston Interactive Aquarium & Animal Preserve LLC
• San Antonio Aquarium
  info@sanantonioaquarium.net
  6320 Bandera Road, San Antonio, TX 78238 · 210-310-3210

If you do not get an answer from a venue inbox, escalate by email to developer@familyfungroup.com.

Terms of Service